Orders (a) You may order products from us as set out on the Site. Any order placed through the Site is an offer by you to purchase a particular product or products for the price notified (including the delivery and other charges and taxes) at the time you place your order. (b) We may, at our absolute discretion, accept or reject an order. We will endeavour to notify you of a rejection at the time of the order or within a reasonable time thereafter. (c) Each order that we accept results in a separate binding agreement between you and us for the supply of products in accordance with the Terms. (d) You acknowledge and agree that the provision of the products to you may be subject to import duties, customs fees or levies or import restrictions on the products, and you will be responsible to pay for such costs. It is your responsibility to check local import fees and regulations, before you submit your order through the Site. (e) It is your responsibility to check the order details, including selected products and pricing, before you submit your order through the Site. (f) When you order and pay on the Site and your payment has been validated, we will provide you with order details, which may include an order number, an order ID, the delivery and billing addresses and a description of what was ordered. We (or the delivery company) will also provide you with tracking order information if this is available.
Availability and cancellation (a) All purchases made through the Site are subject to availability. We do our best to keep products in stock and to keep the Site up to date with the availability of products. (b) If a product is available for pre-order, as specified on the Site, you may choose to purchase the product and the product will be dispatched on the pre-order date specified on the Site. (c) We reserve the right to cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order. (d) You may cancel your order for products at any time prior to our dispatch of the products. You may not cancel your order prior to our dispatch of the products if the product is a made-to-order/custom (including engravings) item (Made-to-Order Product) or if our Site sets out that cancellation is not possible.
Price and Payments (a) You must pay us the purchase price of each product you order plus any applicable delivery and insurance costs based on the delivery options selected by you as set out on the Site (the Price) in accordance with this clause. All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable). If delivery and insurance costs are payable (for example, for international orders), we will display delivery and insurance costs separately from the product price. (b) For products which are available at the time of your order or that may be dispatched on the specified pre-order date on the Site, you must pay the Price upfront by one-off payment at the time you place your order. Only once the Price has been paid in full will your products be dispatched to you. (c) We currently accept payments of the purchase price by Visa, Visa Debit, Mastercard, Mastercard Debit, PayPal and as otherwise set out on our Site. (d) You must not pay, or attempt to pay, the Price by fraudulent or unlawful means.
Promotional Discount Codes We may from time to time issue promotional discount codes for certain products on the Site. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be specified on the Site at the time they are issued. Promotional discounts do not apply to the purchase of gift cards.
Delivery, title and risk (a) If possible we will deliver the products to the delivery address you provide when making your order. We deliver to the areas set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options. (b) Delivery costs (if applicable) are as set out on our Site. The delivery costs may change, from time to time, and we recommend you refer to our Site for our then current delivery costs. (c) Unless otherwise noted on the Site, we normally dispatch: (1) products that are in stock and ordered prior to 10:00 am Australian Eastern Standard Time, on the same day of us receiving an order from you (subject to clause 8(d)); (2) Made-to-Order Products, within 7 business days from the date of us receiving an order from you; and (3) products that are not currently in stock and are purchased on a pre-order basis, on the date specified on the Site. Our dispatch timeframes may change, from time to time, and we recommend you refer to our Site for our then current dispatch timeframes. (d) Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. We do not process or deliver orders on weekends or Victorian or Australian public holidays. Orders placed during these days will be processed or delivered the following business day. (e) If you need to change the delivery date or delivery address, please notify us immediately in writing. (f) We may deliver the products using a range of delivery methods. Our delivery of the products may need to be signed for. If neither you nor your authorised representative is at the delivery address to accept delivery, the delivery company will generally deliver the products to your nearest post office or delivery centre. You are responsible to pay for any additional costs incurred for failed or missed deliveries. (g) Title to the products will remain with us until you have paid us the Price in full in accordance with the Terms. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products. (h) Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order.
Guarantee for Defects (a) If, within 6 months after the delivery of the products, you contact us in writing to let us know of any defect in the products (Defect), along with a photo and description of the relevant Defect and the item is deemed defective on inspection, we will, at our own cost: (1) repair or replace the product; or (2) if we are unable to repair or replace the product, we will offer you a credit note as applicable to the Defect. (b) If we ask you to, you must return to us the defective products, together with all packaging, parts, accessories, documentation and proof of purchase to the contact details set out below. (c) If the item is deemed defective on inspection, we will cover the costs of you returning the products to us. (d) In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Returns (a) We offer refunds for change of mind where we determine (at our absolute discretion): (1) you have provided the proof of purchase and you purchased the products within 30 days prior to the request for a credit note; (2) the products are in their original condition and have not been used, worn, damaged, tampered with, or altered in any way; (3) the products are in their original undamaged packaging with all product tags still intact; (4) the products are not sale items, Made-to-Order Products, special buy products or gift vouchers; and (5) you have notified us by email of your request for a credit note (including details of your order number) and a return reference number is issued to you. (b) We will not cover the costs of delivery or re-delivery for a change of mind return and you must cover these yourself. We recommend that you choose a traceable method for delivery or re-delivery to us. (c) You acknowledge and agree that any delivery costs incurred by you by way of international delivery cannot be refunded or reimbursed by credit note.
Limitations (a) Despite anything to the contrary, to the maximum extent permitted by law: (1) our maximum aggregate liability arising from or in connection with the Terms (including the products and/or the subject matter of the Terms) will be limited to, and must not exceed, the portion of the Price paid by you to us for the products the subject of the relevant claim; and (2) we will not be liable to you for any loss of profit (including anticipated profit), loss of benefit (including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings (including anticipated savings), loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. (b) Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any: (1) loss of, or damage to, the products, or any injury or loss to any person; (2) failure or delay in providing the products; or (3) breach of the Terms or any law, (4) where caused or contributed to by any: (5) event or circumstance beyond our reasonable control; or act or omission of you or your related parties, and, in any event, any defect, error, omission or lack of functionality or suitability (or the absence of, or reduction in, any anticipated result, outcome or benefit) with respect to the products. (c) Nothing in the Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms. (d) You agree that any information (including photographs and descriptions) contained on the Site (collectively Materials) are provided for general information purposes only. You are solely responsible for determining the suitability of our products and your reliance on the Materials is at your own risk.
Intellectual property (a) All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms and the products) will at all times vest, or remain vested, in us. (b) You must not, without our prior written consent: (1) copy or use, in whole or in part, any of our intellectual property; (2) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of our intellectual property to any third party; or (3) breach any intellectual property rights connected with the Site or the products, including (without limitation) altering or modifying any of our intellectual property; causing any of any of our intellectual property to be framed or embedded in another website; or creating derivative works from any of our intellectual property.
Termination (a) We may immediately suspend, terminate or limit your access to and use of the Site and (where applicable) your account) if you breach the Terms and the breach cannot be remedied or is not remedied within 5 business days of us notifying you of the breach. (b) You may stop using the Site at any time for any reason. (c) We may stop making the Site (or any part of it) available without prior notice. If we do this, any order that we have accepted will not be affected, subject to the Terms.
General (a) Disputes: Neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms and Conditions without first meeting with a senior representative of the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause). (b) Notices: Any notice given under these Terms and Conditions must be in writing and addressed to us at the details set out below or to you at the details provided when setting up your account or submitting your order. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of email. (c) Waiver: Any failure or delay by a party in exercising a power or right (either wholly or partly) in relation to these Terms and Conditions does not operate as a waiver or prevent a party from exercising that power or right or any other power or right. A waiver must be in writing. (d) Relationship of parties: These Terms and Conditions are not intended to create a partnership, joint venture or agency relationship between the parties. Photographs: If you provide us with photographs of the products, you consent to us publishing such photographs and details (including but not limited to your name, location and date) for our marketing purposes including on the Site and social media. (f) Severance: If a provision of these Terms and Conditions is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms and Conditions without affecting the validity or enforceability of the remainder of that provision or the other provisions. (g) Assignment: You must not assign any rights or obligations under these Terms and Conditions, whether in whole or in part, without our prior written consent. (h) Entire agreement: The Terms contain the entire understanding and agreement between you and us in respect of their subject matter. (i) Amendment: We may, at any time and at our discretion, vary these Terms and Conditions by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order. (j) Governing law: These Terms and Conditions are governed by the laws of Victoria. The Site may be accessed in Australia and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of Australia. If you access the Site from outside Australia, you do so at your own risk and are responsible for complying with these laws in the place you access the Site.
For any questions and notices, please contact us at: Brave Edith Pty. Ltd. (ABN 32 632 248 223) PO Box 8201 Armadale VIC 3143 Email: email@example.com Last update: 10 June 2023