Frequently Asked Questions | BRAVE EDITH Jewellery - Brave Edith

FREE SHIPPING AUSTRALIA-WIDE | COMPLIMENTARY GIFT WRAPPING

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FREQUENTLY ASKED QUESTIONS

Payment

All purchases are charged in Australian dollars and include GST.  We accept Visa, MasterCard, Amex, Paypal as well as Google Pay and Apple Pay. We also accept Afterpay.

SHIPPING AND DELIVERY

Yes, we certainly do.  All orders for delivery within Australia are delivered at no extra cost.  Flat rates apply for international deliveries. Full details on our shipping policy and procedure, can be found here

Can’t wait to get your hands on your jewellery?  We don’t blame you.  Which is why we offer same day despatch for orders placed before 10am (other than custom orders). We use Australia Post Express Post for all deliveries within Australia and DHL eCommerce for all international deliveries. Orders within Australia are typically delivered within 1-3 business days and orders for international delivery are typically delivered within 7 – 14 business days. Full details on our shipping policy and procedure, can be found here

 

Beautifully. All Brave Edith jewellery comes in a gift box with a velvet bag to help protect against tarnishing. See our packaging here

RETURNS & EXCHANGES

At Brave Edith, we really want you to wear your jewellery with pride. If for any reason, you would like to return your purchase, we will happily offer you a refund if you return the item within 30 days of purchase. Unfortunately we cannot accept returns of earrings for hygienic reasons so please choose these carefully. Full details on our returns policy and procedure can be found here

Pieces that include engraving are custom made to order so they are final sale. We’re not able to accommodate a change in engraving on any engraved items.

NEWSLETTER DISCOUNT CODE

To ensure you only receive emails you want, we use a double opt-in process when you sign up to our newsletter. This means we only send you emails when you have confirmed that you made the request. If you haven't received a confirmation e-mail from us, please check your junk mail folder where it may be hiding. For any further help, please contact care@braveedith.com

GIFTS

Yes! We offer complimentary gift-wrapping on all our orders, as well as the option for a hand-written gift card so that you can have your gift delivered direct. You can read more about our gift-wrapping service here.

Yes we do. Brave Edith gift cards start from $50 and are available in increments of $50 up to the value of $500. They may be purchased in the same way as any other Brave Edith product with the exception that discounts cannot be applied to their purchase price. Gift Cards do not incur any additional processing fees. Brave Edith gift cards are delivered by email and are valid for 36 months from the date of purchase.

Our gift cards are delivered by email and can be redeemed online at braveedith.com by entering the unique gift card code in the box at check-out. (The box appears after you have entered your shipping details and prior to proceeding to payment. Enter in the area which says “Gift card or Discount code” and press apply). Gift cards may be redeemed in whole or in part, and may be used in conjunction with a discount code. The amount spent is tracked and the card can be used multiple times provided there still is a remaining balance on the card. In the event that you lose your gift card, please contact care@braveedith.com

SIZING

Trying to imagine what our jewels will look like on you?  Have a look at our product images, including the image of how it looks on our models.  We have also included product dimensions on each of the product pages.  If you are unsure, you can also measure the length of one of your own necklaces or earrings at home for comparison.

PRODUCT DETAILS & CARE

We all respond better to a little care.  Brave Edith jewellery is no different. To keep your jewellery looking better for longer, follow these simple steps:

 

(1) Wear: Jewellery should be the last piece you put on and the first you take off. Put your make up and perfumes on first and take your jewellery off before exercising, showering, swimming and sleeping. Water, perspiration and chemicals all contribute to tarnishing of your jewellery. Chemicals can also remove the gold from gold vermeil pieces.

 

(2) Store: Store your jewellery in its box away from air to prevent tarnish overtime. If storing for longer periods, place in a zip lock bag and acid free tissue. Take care to store each piece separately so it doesn’t tangle or scratch against other items.

 

(3) Clean: To brighten up your silver pieces, gently rub with silver cloth such as Goddards silver polish cloth. For gold vermeil items, you can use warm soapy water and a soft cloth to remove any dirt. We do not recommend using chemical jewellery dips on gold vermeil as this can remove the gold.

 

(4) A note on pearls: Pearls need to be treated delicately. After wearing, gently wipe them with a soft, damp cloth to remove any traces of acids such as perspiration or perfume which can destroy their nacre and therefore their beautiful lustre.

 

Yes. All of our jewellery is nickel free to minimise the chance of allergies.

Please get in touch with us and we will be very happy to lend a helping hand.For any queries about your order or about a product you wish to purchase, please email care@braveedith.com. For any returns, please follow our returns procedure here

If you would like to feature any of our products for publicity or are interested in stocking any of our products, then please contact email stock@braveedith.com.

 

Ethical Production

As our jewellery requires precision in fabrication, we rely on high quality workmanship from a range of skilled professionals and our jewellery is made in compliance with the Ethical Trading Initiative Base Code. The production facilities are also professionally audited every year for overall social, business and environmental compliance.

As our jewellery is made from precious metals, we treat it with care and respect. We always source our silver from reputable suppliers and wherever possible, we recycle all our excess silver.  The production facilities are also audited every year to ensure they adhere to the latest environmental standards.

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