At Brave Edith, we really want you to wear your jewellery with pride. If for any reason, you would like to return your purchase, we will happily offer you a refund if you return the item in its original condition within 30 days of purchase. If you wish to return an item, email firstname.lastname@example.org and quote your order number and we will issue you with a reference number to include with your return.
If the item is returned after the 30 day period or is not in its original condition i.e. has been worn, is damaged or altered or is not in its original packaging, the return will not be accepted.
Return shipping is at your expense and as we cannot provide a refund until the item has been received and inspected, we recommend you choose a traceable method of return shipping.
We do not offer a refund on shipping costs for international deliveries.
Sale and Final Sale Items
For items that have been purchased on sale, we will accept change of mind returns when notified within 7 days of purchase. Goods returned after this timeframe will not be accepted unless the item arrived in a damaged or faulty condition when delivered to you.
Unfortunately, we cannot accept returns for items bought on final sale; so please choose carefully and do not hesitate to ask if you would like more information before making your purchase.
In the case that an item has arrived in a damaged or faulty condition, please contact our customer care team as soon as possible following the instructions set out below.
Brave Edith jewellery is quality-checked at a number of stages throughout our production process as well as immediately before dispatch. If, in the unlikely event a faulty product is dispatched, we will repair or replace the item providing you notify us of the fault within six months of purchase. To notify us of a fault, please email email@example.com with details of your order number, a description and photograph of the fault and your contact phone number.
Please note that jewellery by its nature is delicate. Wear and tear during normal use, such as scratches and tarnishing, are not considered faults. Additionally, an item is not considered faulty if it is damaged due to mishandling or other heavy use; if after wearing, a chain is broken, a pearl or gemstone is chipped or cracked, or an item is bent out of shape, this is not considered a fault.
We recommend you follow our jewellery care guide to help keep your jewellery looking beautiful for longer.